Delivery Terms Hong Kong
Enjoy free delivery anywhere in Hong Kong for orders over HK$300(exclude……. islands and special districts). A shipping fee of HK$80 is added to orders below the minimum amount. We do not ship to locations outside of Hong Kong.
Out of Service Area
Orders received before 2pm Monday – Friday will be processed within 24-48 hours pending item availability, payment verification, and authorization of any prescription items. Orders placed after 2pm will begin processing the following business day (not including weekends and public holidays). In the unlikely event that your order will take longer than 3 business days, we will contact you to let you know the estimated shipping date.
All deliveries require a signature and delivery times cannot be confirmed. We recommend you leave alternative delivery details should you not be home at the time of delivery. These may include leaving your order at the front door, or alternatively delivering to the management office. Kindly note we are not responsible for items after delivery has been completed.
Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted.
Returns and Exchanges
If you received a wrong item or if there is a quality issue with the product, you can return or exchange the item within 7 days of delivery at no extra cost. All items must be in its original packaging, unused, and in sellable condition.